Today they released pictures of the hijackers. It strikes me how normal and ordinary they looked. No face of evil here. Just average Joe's doing what they felt was right. How can anyone live in the USA for years without developing enough doubt to decide they shouldn't fly kamikaze into a building. Maybe some of them did. Maybe there are another 19 hijacker wanna-be's walking around who backed out at the last minute.

I wonder how Hollywood will evil-ify them for the inevitable movie.

At work we've started calling the attacks on NYC and Washington, "AOA"; "Attack on America". Problems related to the AOA are AOA issues. We had a number of customers in the WTC who are now experiencing AOA issues. Let me remove the business speak. Hundreds of people in the WTC were running my software. They are now dead. Their computers are now rubble. Their companies and co-workers are desperately trying to recover from the loss of their skilled employees and the information on their computers. We're hand holding them as much as we can however at the end of the day they loose. They know they've lost. They know there is nothing they can do but pray it doesn't happen again. They can't even take time to grieve. Now, more than ever, people need to know that their insurance policy still means something, that they can still withdraw money from their bank account. To do that we had to restore their services, to replace their dead, as fast as possible.

Part of my work training is to constantly ask "How can we prevent this problem from happening again?" I don't ask that now.